Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To complete your refund, we require a receipt or proof of purchase.

Refunds

Please send your email to kim@visitmoate.com. We will send you an email to notify you that we have received your email. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kim@visitmaote.com.

Need help?

Contact us at kim@visitmote.com for questions related to refunds.